Privacy Policy – Woof Natural

Last updated: August 2025

Woof Natural operates this store and this website, including the data, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Woof Natural relies on Shopify technology that allows us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with this Privacy Policy.

Personal Information We Collect or Process
When we use the term “personal information,” we mean any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or information that has been de-identified so that it can no longer identify you or be reasonably linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you reside, and what applicable law permits or requires:

- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and bank account numbers, payment card information, account details, transaction information, payment method, payment confirmation, and other related payment details.
- Account information including your username, password, security questions, preferences, and settings.
- Transaction information including items you view, add to your cart, save to your wish list, purchase, return, exchange, or cancel, as well as your past transactions.
- Communications with us including any information you provide in your communications with us, for example when you file a customer service complaint.
- Device information including details about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information about how you interact with the Services, such as when and how you use or browse them.

Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
- From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
- From our partners or other third parties.

How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

- To provide, personalize, and improve the Services.
- For marketing and advertising.
- For security and fraud prevention.
- For communications with you.
- For legal reasons.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:
- With Shopify, providers, and other third parties that perform services on our behalf.
- With business and marketing partners to provide marketing services and show you ads.
- When you direct us to, request, or otherwise consent to disclosure.
- With our affiliates or within our corporate group.
- In connection with a business transaction, legal obligations, or to protect our Services and rights.

Relationship with Shopify
The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. To deliver and improve the Services, information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. For more information, please see Shopify’s Consumer Privacy Policy: https://privacy.shopify.com/en

Third-Party Websites and Links
The Services may include links to websites or other online platforms operated by third parties. If you access links that direct you to sites not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites.

Children’s Data
The Services are not intended for use by minors, and we do not knowingly collect personal information from children under the age defined by applicable law in your jurisdiction.

Security and Retention of Your Information
No security measure is perfect or infallible, and we cannot guarantee “absolute security.” The length of time we retain your personal information depends on several factors, including the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices
Depending on where you reside, you may have rights such as access, deletion, correction, data portability, objection to processing, and withdrawal of consent. For more information on your rights, visit: https://privacy.shopify.com/en

Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below. You may also have the right to file a complaint with your local data protection authority.

International Transfers
We may transfer, store, and process your personal information outside the country where you reside, using recognized transfer mechanisms where required.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this website, update the “Last updated” date, and notify you as required by law.

Contact
If you have any questions about our privacy practices or about this Privacy Policy, or if you would like to exercise any of your rights, please call us at +34 644 90 85 29, email us at hola@woofnatural.com, or contact us at:

Woof Natural – Obrador Canino
Camino del Aconcagua 45
Urb. Hozanejos
11130 Chiclana de la Frontera
Cádiz, Spain

For purposes of applicable data protection law, Woof Natural is the data controller of your personal information.